Delivery

Delivery

 

Delivery Charges

Unless specifically stated within the product description we offer FREE DELIVERY* to any mainland UK postcode.

*FREE DELIVERY – Where the product description states there may be a delivery charge to pay (due to your geographical location) it is essential that you contact us prior to ordering to establish the exact costs.  If you live in an area that does not qualify for FREE DELIVERY (such as those areas mentioned within the product description of certain gazebos, summerhouses and log cabins)  and place an order without first contacting us we will  be in touch by phone or email to advise of the additional costs before accepting your order.

 

Delivery Periods

Depending upon the product you order and your geographical location, delivery timescales will vary. Whilst the majority of smaller items such as pergolas, arbours and garden arches will be delivered in approx 7 - 10 working days, larger items that require a Hiab or Forklift to offload may take to up to 28 working days to arrive.

Please note that orders placed after 4pm will be processed the next working day.

 

Essential Ordering Information

Please ensure you provide a daytime telephone number so we can contact you to arrange delivery of the goods. Failure to provide this information will result in your delivery being delayed until such time that we have the required contact details.

 

Delivery Information

  1. Customers should be aware that all products are sold in a kit form and require home assembly. Installation instructions will be supplied with the product.
  2. Deliveries are to the "kerbside" only. Goods will be offloaded to the nearest point adjacent to the roadway and clear of obstruction. Under no circumstances will carriers move goods around your property.
  3. All dates for delivery are approximate and we will accept no liability if the goods are delayed for any reason.
  4. Deliveries are to the UK mainland only.
  5. Delivery will take place Monday – Friday only. Unfortunately we are unable to provide an exact time of arrival.
  6. Customers must be able to check and sign for the goods unless agreed otherwise by prior arrangement.