Payment & Returns

Payment & Returns

Payment & Returns

 

Here at Gazebo Direct we have tried to keep the ordering process as simple as possible. Through the use of an easy to navigate online shop, the implementation of a transparent pricing policy and secure payment section we are sure that your shopping experience will be a pleasurable one. If you are therefore unsure about any of the information detailed within this website, need more help and advice or wish to place an order over the telephone call us now on 0844 804 5577 and we will be on hand to speak with you.

 


 

Payment

All orders must be paid for in full at the time of ordering. 

 

Orders via Telephone 

If you wish to order over the phone we are able to accept the following forms of payment

  • Visa Credit or Debit Cards
  • Visa Electron
  • Mastercard Credit or Debit Cards

Unfortunately we are unable to accept payment using an American Express card.

 

Online Orders

Where you wish to place an order online through this website we are able to accept the following forms of secure payment;

  • Visa Credit or Debit Cards
  • Visa Electron
  • Mastercard Credit or Debit Cards
  • Paypal

Unfortunately we are unable to accept payment using an American Express card.

 


 

Order Cancellations

If for any reason you wish to cancel your order prior to the goods being dispatched we will issue you with a refund in full. Consequently, in all instances if you need to cancel an order once the goods have been dispatched from the supplier you must bear the cost of returning the items.

Made to order items and bespoke products cannot be cancelled once manufacturing has commenced.

 


 

Returns

Whilst we have every confidence that the products we sell will exceed your expectations there may be times that you need to return something to us. As such in line with the Distance Selling Regulations you have a period of 14 days from the day of delivery in which you can inform us (in writing) of the wish to cancel your order (the goods not have been assembled or modified in any way). After this time we do not accept returns for unwanted items.

 


 

How to Return an Item

If you wish to return something that you have purchased you must first contact us with your order number so we can confirm this with you. In some instances we can arrange for collection of garden strucutres (this would be at your expense and would be deducted from any refund due) however larger and heavier items that are initially delivered via articulated wagon cannot be collected by us and will require you to source a suitable haulier yourself (if you choose to do this contact us to obtain a return address for our supplier). 

 


 

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