Frequently Asked Questions


Before placing an order, we recommend you review the frequently asked questions detailed below or contact us to clarify any points or questions you may have. This will ensure that you have a clear understanding of the products we have for sale on our website.


What are Gazebos and Pergolas Made From?

The materials used can vary depending on the manufacturer; however, they are typically wood, metal, or a combination of both materials. Wooden gazebos and pergolas are popular as they provide a natural and rustic look to outdoor spaces. They are often made from materials such as cedar, redwood, or pressure-treated pine, which are durable and weather-resistant. Ultimately, the specific materials used to create a gazebo and pergola will depend on the manufacturer, the design, and the structure's intended use. We recommend you check the product specifications for more information about the materials used to make a particular gazebo or pergola.


How are the Products Finished?

Unless expressly stated otherwise in the product description, the products arrive in a bare timber finish. This allows customers to choose how to finish the product, whether staining or painting it to their desired colour or leaving it to weather naturally. It's important to note that pressure-treated timber may have a greenish tinge, a typical treatment process result. Over time, this colour will fade and blend in with the natural surroundings. For products made from untreated wood, it's essential to stain or paint them upon completion of construction to protect against rot and decay. Doing so will help prolong the product's lifespan and keep it looking new for longer.


Are the Products Pre-assembled?

All the products arrive to you in a self-build kit and require home assembly. You must construct them according to the instructions provided. Follow the instructions carefully to ensure you assemble the product correctly and safely. Depending on the complexity of the product, the assembly may require more than one person and some tools may be needed. If you need help, we recommend hiring a professional to do it for you. 


Which is the Right Product for me?

Choosing the proper garden structure depends on various factors, including the size of your garden, the objective you want to achieve, and the design you have in mind. A gazebo or log cabin may be the right choice if you want a structure that offers privacy and shade and offers more enclosed spaces, making them ideal for entertaining or relaxing in private. However, they do require more significant areas to accommodate their size, so it's crucial to ensure you have enough space to install one. On the other hand, a pergola provides a more flexible design and is suitable for a broader range of applications. They are typically more open, allowing for better airflow and light penetration, making them ideal for patios. Ultimately, finding the best structure for you depends on your personal preferences and the specific needs of your garden. It's essential to consider size, purpose, and design factors. 


How do I Best Maintain a Gazebo, Pergola or Log Cabin Kit? 

Proper maintenance of your garden structure is essential to ensure its longevity and keep it looking its best. Here are some tips on how to maintain your gazebo, pergola, or log cabin kit:

  • Clean it regularly: Dirt, debris, and leaves can accumulate on your garden structure, which can cause damage over time. Clean it regularly with a soft brush or cloth and water to remove dirt or debris.
  • Check for damage: Regularly check for any damage. If you notice any damage, repair it immediately to prevent further damage.
  • Stain or paint annually: Untreated timber products such as log cabins, gazebos, and pergolas will require regular upkeep to keep them in good condition. Stain or paint your structure annually to protect it from the elements and keep it looking its best.
  • Apply wood preservative: A wood preservative can help protect your structure from rot, decay, and insect damage. Apply it as recommended by the manufacturer.
  • Inspect the roof: If your garden structure has a roof, inspect it regularly for damage or leaks. Repair any damage immediately to prevent further deterioration of the structure.

Do You Need to Fix a Gazebo to the Ground?

We recommend you fix our range of gazebos to the floor for stability and safety reasons. The method of fixing will depend on the type of surface it is being installed on, such as concrete, decking, or grass. For example, on a concrete surface, the gazebo can be fixed using post holders, while on a grass surface, it may require an alternate method, such as spikes.


What are Felt Roof Shingles?

Shingles are a roofing material commonly used on garden buildings such as gazebos, log cabins, and sheds. The shingles are installed in overlapping rows, with each row offset from the previous one, to create a watertight barrier that protects the roof from rain and other elements. They are available in various colours and styles, making them versatile and popular for garden-building roofing.


How Do You Install Roof Shingles?

Shingles are typically fitted in overlapping rows, starting from the bottom of the roof and working upwards. The exact installation process can vary depending on the type of shingle and the roof design of the building. 


Do I Require Guttering?

Guttering helps to divert rainwater away from the base of the structure, which can help to prevent dampness and water damage. It can also prevent erosion around the structure's base, prolonging its lifespan. This is particularly important if your log cabin or garden building is in an area with heavy rainfall or if the ground is susceptible to flooding.


What are Foundation Beams on Log Cabins?

These are important components of log cabins and wooden garden buildings as they provide a sturdy and level base and help protect the bottom wall logs from moisture. These are typically made of pressure-treated wood and placed horizontally around the cabin's perimeter. 


What is the Best Base for a Log Cabin?

The base should be a level and stable surface that can support the weight of the cabin and resist ground movement. There are several options, including:

  • Concrete base: This is the most durable and long-lasting option, but it can be expensive.
  • Paving slabs: A cost-effective option that can be installed easily by DIY enthusiasts.
  • Timber frame: This involves creating a raised wooden platform and is a good solution for uneven or sloping ground.

Do Log Cabins Include a Floor?

It depends on the specific log cabin you are referring to. In general, most log cabins do not include flooring as standard. It's best to check the product description and specifications of the specific design you are interested in to confirm whether or not it consists of a floor.


Do You Get Installation Instructions?

All garden structures include instructions to help you assemble and install your structure. The instructions include illustrations or diagrams to help you understand each step. It's essential to read the instructions carefully before beginning the installation process to ensure you have all the necessary tools and materials and understand each step.


Does a Log Cabin Screw Together?

Log cabins use an interlocking system where the logs are not screwed together. Mechanical fixings may sometimes be required to secure additional components, such as roof purlins or floorboards.


Do the Doors and Windows Screw to the Wall Logs?

You should not screw the doors and windows to the wall logs, as this prevents independent movement.


What Log Thicknesses Are Available?

The log thicknesses available for log cabins can vary depending on the specific model. However, the most common thicknesses available are:

  • 28mm
  • 34mm
  • 44mm
  • 70mm

Thicker logs generally provide better insulation, strength and stability. The choice of thickness will depend on the intended use of the cabin and personal preference.


How Long Does it Take to Build?

The time it takes to build a garden structure such as a gazebo, pergola, or log cabin kit can vary depending on factors such as the structure's size, the design's complexity, and the level of experience of the person building it. For example, a small pavilion with a simple design may take only a day or two to assemble. In contrast, a larger log cabin with multiple rooms and intricate details could take several weeks to complete. Generally, two people with basic DIY skills can build most log cabin kits in around 3-5 days. A simple gazebo or pergola may take only a day or two to assemble. It's important to carefully read the instructions and plan ahead to ensure the build goes smoothly and efficiently.


What Tools Are Required?

The tools required to build a garden structure may vary depending on the specific model. However, some of the standard tools that you may need include:

  • A drill with various drill bits
  • A spirit level
  • A rubber mallet
  • A handsaw or circular saw
  • A hammer
  • A screwdriver with multiple bits
  • Work gloves
  • Safety glasses
  • Ladder or step stool

It's essential to check the manufacturer's instructions and recommended tools before beginning construction. 


Does a Log Cabin Need to be Ventilated?

It is essential to ventilate a log cabin or any wooden garden building to prevent moisture buildup, which can lead to problems such as mould, rot, and decay. Adequate ventilation allows for air exchange and helps regulate temperature and humidity levels inside the building. You can achieve this by installing vents or occasionally leaving windows and doors open. It is also essential to ensure the cabin's foundation is adequately constructed and allows air to flow underneath.


How Do You Protect a Garden Building from Weather Damage?

Protecting a garden building from weather damage is essential to ensure its longevity and appearance. Here are some ways to protect it from weather damage:

  • Choose the right location: Select a site sheltered from strong winds, direct sunlight, and heavy rainfall. Wherever possible, ensure the building is not in a low-lying area where water can accumulate.
  • Maintain good drainage: Ensure that the area around the building has proper drainage to prevent water from pooling and causing damage.
  • Apply a weather-resistant finish: Apply a weather-resistant finish such as paint, stain or oil to protect the wood from rain, wind, and sun damage. 
  • Use a roof covering: Materials such as shingles or felt can protect the roof from rain and prevent leaks.
  • Ventilate the building: Proper ventilation is vital to prevent moisture buildup, which can lead to problems such as mould, rot, and decay. Ensure that the building has vents or windows that you can open to allow for air circulation.
  • Regularly inspect the building: Inspect the building for any signs of damage, such as leaks or wood rot. Promptly address any issues to prevent further damage.


How Do You Protect a Garden Structure From High Winds?

There are several things you can do:

  • Ensure proper installation: Ensure the structure is built according to the manufacturer's instructions. This may include securing the structure to the ground or foundation where applicable.
  • Choose a sheltered location: Choose a location sheltered from strong winds, such as a spot protected by trees or a wall.
  • Trim trees: Cut back trees or branches that could fall on the structure during high winds.
  • Regular maintenance: Maintain the structure to ensure it remains in good condition.
  • Reinforce the structure: Depending on the severity of the winds in your area, you may be able to reinforce it with additional supports, such as extra anchor points or bracing.
  • Remove any loose items: Remove any items that could become projectiles during high winds, such as plant pots, garden furniture or ornaments.

Taking these steps can help protect your garden structure from damage during high winds.


Why Does Timber Suffer Suffer From Movement at Different Times of Year?

Timber can move due to changes in temperature and humidity levels. When the humidity levels in the air rise, the moisture content of the wood can increase, causing it to expand. Conversely, when the humidity levels decrease, the moisture content of the wood can decrease, causing it to shrink. This expansion and contraction of the timber can cause warping, splitting, and cracking if the wood is not treated correctly or exposed to extreme temperature and humidity changes. Therefore, it is crucial to properly treat and maintain timber to minimize the effects of movement. It is also essential to understand that you cannot eliminate movement. It, however, be minimized through proper installation, maintenance, and treatment. Here are some steps that can help to reduce timber movement:

  • Proper installation: Ensure the building is on a level and stable foundation and the components are properly secured and aligned during assembly.
  • Proper treatment: Use pressure-treated timber or apply a wood preservative to protect the timber from moisture and insect damage. Doing so can help to reduce the amount of water absorbed by the wood, which can cause expansion and contraction.
  • Proper ventilation: Allow for adequate air circulation around the components to reduce the moisture absorbed and released by the timber.
  • Regular maintenance: Check the components regularly for signs of damage, and make repairs as needed. Refinish or paint the timber components every few years to protect them from the elements and extend their lifespan.

By following these steps, you can minimize the amount of movement and keep your garden building in good condition.


Does a Garden Structure Require Planning Permission?

In the UK, planning permission is sometimes required for log cabins or other garden structures; however, this depends on certain factors, such as the building's size, location, and intended use. We always advise customers to check with their local planning authority before purchasing and installing a large garden structure to ensure they comply with relevant regulations and requirements.

How Do You Insulate a Garden Building?

There are several ways to insulate a garden building:

  • Insulated panels: This is the easiest way to insulate a garden building, and it involves fitting insulated panels to the walls and roof of the structure. 
  • Insulation boards: These can be various materials, including polystyrene, polyurethane, and mineral wool.
  • Bubble wrap: Bubble wrap is a cheap and effective way to insulate your garden building. You can attach it to the walls and roof using staples or adhesive.
  • Blanket insulation: Blanket insulation is made from mineral wool and is available in rolls. You can attach it to the walls and roof using staples or adhesive.

It's important to note that the type of insulation you choose will depend on the kind of garden building you have and its intended use. 


Can You Fit Electrics in a Log Cabin?

Ensuring that electrical work is safe, compliant, and meets all necessary regulations is critical. It is essential to ensure that a qualified electrician carries out the electrical work and that the building is adequately insulated and ventilated to comply with building regulations. The electrician must also install an appropriate consumer unit and wiring, including sockets and lighting fixtures.